Frequently Asked Questions

🕯️ What products do you sell?

We offer hand-poured soy wax candles with natural wooden wicks, and premium reed diffusers—all thoughtfully scented for a luxurious experience.

🕯️ Are your products handmade?

Yes, every candle and diffuser is handcrafted in small batches to ensure the highest quality.

🌿 What type of wax do you use?

We use 100% soy wax, which is biodegradable, renewable, and burns cleaner than paraffin.

🌿 What’s special about your wooden wicks?

Our candles feature natural crackling wooden wicks that create a soft, ambient sound while burning.

🌿 How long do your candles burn?

Our 20cl candles burn for approximately 30–35 hours when used correctly.

🌿 How should I care for my candle?

Trim the wooden wick to 3–5mm before each use. Burn for 2–4 hours per session and allow the wax to melt evenly to prevent tunneling.

🌸 What are your diffusers made of?

Our diffusers contain a premium fragrance oil blend and natural reeds, offering a flameless, long-lasting scent experience.

🌸 How long do your diffusers last?

Typically 8–10 weeks, depending on temperature, airflow, and number of reeds used.

🌸 Can I control the strength of the scent?

Yes! Use fewer reeds for a lighter scent and flip them weekly to refresh the fragrance.

📦 How long will my order take to arrive?

Orders are dispatched the next working day and typically arrive within 2–3 business days via standard UK shipping.

💬 Do you accept custom or wholesale orders?

Absolutely! Please reach out via our Contact Page or email us directly at hello@svetlocandles.co.uk for custom or wholesale enquiries.

💬 Are your products vegan and cruelty-free?

Yes, all of our ingredients are 100% vegan and never tested on animals.